Thank you for shopping at Santhas Silks. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website, https://santhassilks.com (the "Website"). By placing an order, you agree to the terms outlined in this policy.
Orders are typically processed within 1-3 business days after payment confirmation, subject to product availability and verification. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been processed and shipped.
We partner with reputable courier services to ensure timely and secure delivery of your orders. Shipping costs are calculated based on the weight of the products, the delivery location, and the selected shipping method. The applicable shipping cost will be displayed at checkout before you complete your purchase.
Estimated delivery times are provided at checkout and in your order confirmation email. While we strive to meet these timeframes, delays may occur due to factors beyond our control, such as weather conditions, logistics issues, or customs processing for international orders. Santhas Silks is not liable for delays caused by such circumstances.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available. You can use this information to monitor the progress of your delivery. Please note that tracking may not be available for certain shipping methods or destinations.
For international orders, customers are responsible for any customs duties, taxes, or other fees imposed by their country. These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery. We recommend checking with your local customs authority for details before placing an order.
Santhas Silks is not responsible for delays caused by customs processing or for packages refused by the customer upon delivery.
Please ensure that the shipping address provided at checkout is accurate and complete. Santhas Silks is not responsible for delays or non-delivery due to incorrect or incomplete address information. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping costs to resend the order.
In the rare event that your order is lost or damaged during transit, please contact our customer service team at [email protected] within 7 days of the expected delivery date. We will work with the courier service to resolve the issue and, if necessary, provide a replacement or refund, subject to our investigation.
If a package is returned to us as non-deliverable (e.g., due to an incorrect address, refusal by the recipient, or unclaimed at customs), we will contact you to arrange for reshipment. Additional shipping costs may apply. If you choose not to reship, a refund will be issued for the product price, excluding the original shipping cost.
We reserve the right to update or modify this Shipping Policy at any time without prior notice. The updated policy will be effective as of the date posted on the Website. Your continued use of the Website constitutes acceptance of the revised policy.
For questions or concerns regarding this Shipping Policy or your order, please contact us at:
Email: [email protected]
Address: The Hindu Office Complex,
147/2A, 80 Feet Rd, Mellur, KK Nagar,
Madurai, Tamil Nadu 625020.